Terms and Conditions for Landscaping Services in Poplar
These Terms and Conditions set out the basis on which landscaping services are provided by Landscaping Poplar. By making a booking, accepting a quotation, or allowing work to begin, the customer agrees to be bound by these terms. They are designed to give both parties a clear understanding of how the service works, what is included, and what is expected throughout the project. These terms apply to a wide range of outdoor work, including design, planting, turfing, patio preparation, fencing, soft landscaping, ongoing maintenance, and related services supplied under the Poplar landscaping service.
In these Terms and Conditions, references to “we”, “us”, and “our” mean the landscaping provider, and references to “you” and “your” mean the customer or any person acting on the customer’s behalf. If a separate written agreement or quotation contains terms that conflict with these conditions, the specific written agreement will prevail only to the extent of that conflict. All other provisions in these terms continue to apply. We may update these conditions from time to time, and the version in force at the time of booking will normally apply to the service being provided.
These terms are intended to be fair and practical. They set out how the landscaping in Poplar booking process works, how payments are handled, what happens if work is cancelled or delayed, and the limits of liability that apply to the service. They also explain important responsibilities concerning waste, skipped materials, and legal disposal of green and general garden waste. Please read these conditions carefully before confirming any instruction or paying a deposit.
1. Booking Process
Bookings for landscaping Poplar services are usually made after an enquiry, site review, or assessment of the customer’s requirements. A quotation may be based on photographs, measurements, drawings, site notes, or a visit to the property. Unless otherwise stated, quotations are not binding until accepted and confirmed by us in writing. Any quoted price may depend on the accuracy of the information supplied by the customer and the condition of the site at the time the work starts.To secure a booking, we may require written acceptance of the quotation and, in some cases, a deposit or advance payment. The booking is only confirmed when we acknowledge acceptance and, where applicable, receive the requested payment. A booking date, start date, or estimated completion period is provided in good faith but may change due to weather, access issues, supply delays, staffing availability, or other matters outside our reasonable control. Landscaping projects often depend on external conditions, so flexibility may be necessary.
All customer instructions must be clear and complete. If you ask us to work from plans, images, or descriptions, you are responsible for ensuring they are accurate and up to date. If the actual site conditions differ from what was expected, we may need to revise the quotation, work programme, or materials required. Any significant change requested after booking may be treated as a variation and may result in additional charges or a revised completion date.
2. Scope of Services
The exact scope of the service will be set out in the quotation, written proposal, or agreed job description. Unless specifically included, the service does not cover hidden defects, structural repairs, major earthworks, underground utility investigations, or specialist engineering work. The landscaping services in Poplar may include labour, standard materials, plants, basic fittings, and routine equipment necessary for the agreed task, but any exclusions should be checked before the work begins.If the customer asks for additional work during the project, we may provide a revised quotation or hourly rate before proceeding. We are not obliged to carry out extra work unless we agree to it. Where a change is made to the design or specification, we may need to adjust the schedule, quantity of materials, or working methods. Variations agreed during the project are binding once accepted by both parties, whether by email, message, or written confirmation.
We will use reasonable care and skill in carrying out the work, and we aim to complete the service to a professional standard. However, landscaping is partly dependent on natural materials and site conditions, which means exact colour, texture, growth, and finish may vary. Plants, turf, wood, stone, and soil can all change over time and may not remain identical to samples, pictures, or initial impressions.
3. Payments
Payment terms will be stated in the quotation or invoice. Unless agreed otherwise, payment may be required in stages, on completion, or by a combination of deposit and final balance. Where a deposit is requested, it is used to reserve labour, materials, and scheduling time. The balance must be paid by the date stated on the invoice or, if no date is stated, within a reasonable period after completion. Failure to pay on time may delay handover or future work.All prices are normally quoted in pounds sterling and may be stated inclusive or exclusive of VAT depending on the circumstances. If VAT applies, this will be identified on the invoice. We reserve the right to amend a quotation if new information emerges, if the customer changes the specification, or if unforeseen conditions increase the cost of carrying out the agreed work. Examples may include poor ground conditions, obstructed access, or the need for extra waste removal.
Late or non-payment may result in recovery action. We may charge reasonable costs incurred in collecting overdue sums, including administration charges, interest where permitted by law, and third-party recovery fees. Any dispute over part of an invoice does not entitle the customer to withhold the undisputed amount. Payment should always be made in accordance with the agreed schedule, even if the customer raises a query about a separate item.
4. Cancellations, Delays, and Rescheduling
The customer may cancel a booking by giving notice in writing. If cancellation occurs after the booking has been confirmed, we may retain all or part of any deposit to cover administration, scheduling loss, and materials already ordered. Where significant preparatory work has been done, or non-returnable materials have been purchased, additional charges may apply. Cancellation terms may vary depending on the size and nature of the project.If the customer wishes to reschedule, we will try to offer an alternative date, but this cannot always be guaranteed. The availability of labour and equipment may be limited. If you are unable to provide site access, necessary permissions, or agreed instructions on the arranged date, we may treat this as a cancellation or wasted visit and charge accordingly. This applies equally to a Poplar landscaping project and any related maintenance appointment.
We may also suspend or postpone work where weather conditions, safety concerns, material shortages, or circumstances beyond our reasonable control make it impractical to continue. In such cases, we will aim to restart the work as soon as reasonably possible. We are not liable for indirect losses arising from reasonable delays, including inconvenience, loss of use of the garden, or rescheduling of related domestic arrangements.
5. Customer Responsibilities
The customer must ensure that the work area is accessible on the agreed date and that any necessary permissions, consents, or approvals have been obtained before work starts. If the property is leasehold, shared, or subject to management rules, the customer must confirm that landscaping work is permitted. The customer is also responsible for identifying any known services, hazards, boundaries, or restrictions that may affect the safe performance of the work.You must make sure that pets, children, ornaments, furniture, valuables, and fragile items are removed from the working area unless otherwise agreed. We are entitled to rely on the customer’s instructions regarding the location of boundaries, plants to be retained, and items to be moved or protected. If the customer gives incorrect instructions or fails to warn us of a risk, we will not be responsible for resulting damage except where caused by our negligence.
The customer should notify us of any underground pipes, cables, drainage systems, or hidden structures known to them. We will take reasonable care, but we cannot guarantee that all concealed hazards will be identified in advance. Where specialist checks are required, the customer must arrange them unless we have expressly agreed to do so. Failure to disclose important information may affect the outcome of the work and may also affect any liability claim.
6. Waste, Removal, and Environmental Compliance
All waste generated by the service, including soil, grass cuttings, branches, hedge trimmings, broken paving materials, and packaging, will be handled in accordance with applicable waste regulations. We will dispose of controlled waste only through lawful and appropriate channels. Where waste collection is included, this will normally be limited to the materials arising from the agreed works and not unrelated household or commercial waste.The customer must not ask us to leave waste on neighbouring land, public land, or in any place that does not have lawful permission for disposal or storage. If waste must be separated, bagged, stacked, or stored pending collection, we may charge for the additional labour or equipment required. Some materials may be subject to special handling rules, and we may refuse to remove contaminated, hazardous, or improperly mixed waste if disposal would not comply with the law.
Where required, we may produce waste transfer notes, keep records, or use licensed carriers and facilities. The customer agrees to cooperate with any reasonable request needed to meet environmental obligations. For example, green waste, timber, soil, and inert rubble may need to be sorted differently. The customer also accepts that waste removal charges may change if the quantity exceeds the amount reasonably anticipated at the time of quotation.
7. Liability and Limitations
We will carry out the service with reasonable care and skill, but our liability is limited as set out in these terms. Nothing in these conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under law. Subject to that, we will not be responsible for losses that are indirect, consequential, or not reasonably foreseeable at the time of booking.Where damage is caused by our proven negligence, our liability will generally be limited to the direct cost of repair or replacement of the affected item, subject to the total amount paid or payable for the relevant service, unless the law requires otherwise. We are not liable for pre-existing defects, natural movement, poor drainage, concealed ground conditions, or deterioration that occurs through normal wear and weather after completion. Landscaping naturally changes over time, and not all settlement, weathering, or growth can be prevented.
Any claim must be raised within a reasonable time after the issue is discovered. The customer should allow us the opportunity to inspect and, where appropriate, remedy the matter before arranging third-party repair. We are not responsible for losses caused by the customer’s own acts or omissions, including failure to maintain newly installed features, improper use, or ignoring aftercare instructions that have been provided.
8. Materials, Plants, and Natural Variation
Where we supply materials or plants, they will usually be of reasonable quality and suitable for the intended purpose, subject to availability. However, landscaping materials are natural and variable. Colour, size, density, and appearance may differ from samples, images, or previous stock. Trees, shrubs, turf, and other living materials can be affected by seasonal conditions, root development, watering, and soil quality. This is a normal feature of landscaping work and does not automatically mean the service is defective.If a particular product is unavailable, we may substitute an equivalent item of similar quality and value, unless the customer instructs otherwise and we agree to the instruction. Any warranty on plants or materials, if offered, will be stated separately and may depend on correct aftercare by the customer. We do not guarantee establishment, flowering, or long-term survival where results depend on factors outside our control, including weather, pests, frost, or neglect.
Any ownership in materials supplied may remain with us until full payment has been received, where permitted by law. If the customer requests a premium or specialist item, the customer may be required to pay in advance. Once installed and accepted, the customer is responsible for the ongoing care and maintenance of the completed landscaping unless a separate maintenance agreement is in place.
9. Complaints and Rectification
If you are dissatisfied with any aspect of the service, you should notify us promptly so the matter can be reviewed. We may ask for photographs, access to the site, or a written description of the issue. Where appropriate, we may offer a remedy, explanation, or partial correction. A complaint does not excuse late payment, and it does not automatically mean that the service was not supplied in accordance with the agreement.We will consider complaints in good faith and aim to respond within a reasonable period. If a defect has arisen because of poor weather, misuse, lack of maintenance, or factors outside our control, we may not accept liability. However, we will always review the facts carefully and act reasonably. Nothing in these terms prevents either party from seeking legal advice or using available lawful remedies.
